Gentis

https://www.gentis.com/en

IT Technicians

Vast

Op kantoor

Riyadh, Saoedi-Arabië

Gekopieerd naar klembord

Over ons

Welkom bij Gentis, waar we toptalent op weg zetten naar een topcarrière in de STEM-sectoren (Science, Technology, Engineering & Mathematics). Gentis is veel méér dan een recruitment agency. Ons ervaren team van recruiters en HR-experts gaat altijd op zoek naar de best mogelijke match tussen bedrijven en kandidaat-professionals. Met advies en begeleiding op maat van jouw loopbaan. Onze doelstelling is kristalhelder: samen met onze stakeholders bouwen we aan een betere, duurzame toekomst. Daarom gaan we op zoek naar de beste carrièrekansen voor toptalent, met behulp van onze unieke skills en tech-driven aanpak. Gentis is vandaag wereldwijd actief – van Europa en Noord-Amerika tot Afrika en het Midden-Oosten. We pionieren in sourcing, staffing en recruitment, gericht op high-end profielen en sterke kandidaten die uitblinken met hun technische en strategische expertise. Wil jij graag het verschil maken, in een job of opdracht met échte impact? Dan is Gentis jouw go-to-partner, om het maximum uit je carrière te halen! Klaar voor je volgende professionele uitdaging? Let’s go!

Functieomschrijving

The IT Support is responsible for managing and executing IT operations for all programs and events, ensuring seamless technology integration and support.

1. Event Preparation:

Assess internet bandwidth requirements and confirm with hotel IT teams.
Review hotel RFPs for technical needs such as bandwidth, projectors, and wireless microphones.
Prepare, test, and ship IT equipment (e.g., Wi-Fi kits, cables, adapters, and backup devices) to event locations.
Verify functionality of all IT components before the event, including VPN and backup setups.

2. Event Setup:

Install and configure IT systems, including hybrid (HYB) and network kits.
Test and ensure readiness of all backup systems.

3. Event Management:

Launch Zoom sessions and monitor internet connections for reliability.
Test and troubleshoot projectors, microphones, and audio quality.
Ensure recording quality and resolve technical issues promptly with hotel IT or technical teams.

4. Post-Event Management:

Conduct inventory checks and issue reports on any technical issues encountered during the event.

5. HQ Support:

Assist departments in maintaining and upgrading software and hardware systems.
Propose improvements for IT processes and manage procurement of necessary IT resources.
Analyze system data to identify areas for improvement.

6. Additional Responsibilities:

Collaborate with the Operations Manager to enhance IT processes through regular goal-setting and follow-ups.
Support HR in identifying training and development opportunities for IT skill enhancement.

Key Performance Indicators (KPIs):

On-time event delivery and readiness.
Innovation in hybrid event IT solutions.
Customer satisfaction and minimal complaints.
Timely resolution of support tickets.
Positive customer satisfaction and Net Promoter Scores.
Employee training hours completed.

Work Environment:

Combination of indoor and outdoor work.
Full-time role with common travel requirements.

Qualifications and Experience:

Education:

Essential: Bachelor’s degree in Computer Science, CompTIA Network+ certification.
Desirable: PMI Project Management Certification.

Experience:

5–7 years in an IT support role.

Technical Skills:

Advanced proficiency in Salesforce and Microsoft Office Suite.

Knowledge:

IT support processes and workflow optimization.
Client-specific technical requirements and product enhancements.
Familiarity with global best practices in IT training and certifications.

Language:

Essential: English.
Desirable: Arabic.

Soft Skills:

Strong communication and teamwork skills.
Ownership and accountability.
Problem-solving and process improvement.
Leadership and strategic thinking.

Werkplek