Gentis

https://www.gentis.com/en

IT Technicians

CDI

Sur Site

Riyad, Arabie Saoudite

Copié dans le presse-papiers

À propos

Bienvenue chez Gentis, l'agence globale de recrutement spécialisée dans le domaine des STEM. Notre mission consiste à mettre nos services de pointe à la disposition de nos clients et de nos candidats pour contribuer à un avenir durable. Que ce soit pour des postes temporaires ou permanents, nos bureaux en Europe, en Amérique du Nord, en Afrique et au Moyen-Orient sont à la pointe du marché lorsqu'il s'agit de placer les talents dans des domaines techniques stratégiques. Si vous êtes à la recherche d'une carrière à fort impact positif et d'un quotidien professionnel ultra-gratifiant dans les domaines techniques, vous êtes sur la bonne page !

Descriptif du poste

The IT Support is responsible for managing and executing IT operations for all programs and events, ensuring seamless technology integration and support.

1. Event Preparation:

Assess internet bandwidth requirements and confirm with hotel IT teams.
Review hotel RFPs for technical needs such as bandwidth, projectors, and wireless microphones.
Prepare, test, and ship IT equipment (e.g., Wi-Fi kits, cables, adapters, and backup devices) to event locations.
Verify functionality of all IT components before the event, including VPN and backup setups.

2. Event Setup:

Install and configure IT systems, including hybrid (HYB) and network kits.
Test and ensure readiness of all backup systems.

3. Event Management:

Launch Zoom sessions and monitor internet connections for reliability.
Test and troubleshoot projectors, microphones, and audio quality.
Ensure recording quality and resolve technical issues promptly with hotel IT or technical teams.

4. Post-Event Management:

Conduct inventory checks and issue reports on any technical issues encountered during the event.

5. HQ Support:

Assist departments in maintaining and upgrading software and hardware systems.
Propose improvements for IT processes and manage procurement of necessary IT resources.
Analyze system data to identify areas for improvement.

6. Additional Responsibilities:

Collaborate with the Operations Manager to enhance IT processes through regular goal-setting and follow-ups.
Support HR in identifying training and development opportunities for IT skill enhancement.

Key Performance Indicators (KPIs):

On-time event delivery and readiness.
Innovation in hybrid event IT solutions.
Customer satisfaction and minimal complaints.
Timely resolution of support tickets.
Positive customer satisfaction and Net Promoter Scores.
Employee training hours completed.

Work Environment:

Combination of indoor and outdoor work.
Full-time role with common travel requirements.

Qualifications and Experience:

Education:

Essential: Bachelor’s degree in Computer Science, CompTIA Network+ certification.
Desirable: PMI Project Management Certification.

Experience:

5–7 years in an IT support role.

Technical Skills:

Advanced proficiency in Salesforce and Microsoft Office Suite.

Knowledge:

IT support processes and workflow optimization.
Client-specific technical requirements and product enhancements.
Familiarity with global best practices in IT training and certifications.

Language:

Essential: English.
Desirable: Arabic.

Soft Skills:

Strong communication and teamwork skills.
Ownership and accountability.
Problem-solving and process improvement.
Leadership and strategic thinking.

Lieu de travail