Check out our innovative tech!
At Ideal Systems we transform innovative technology into great Customer Service experiences.
Our products are designed to empower individuals and businesses to stay productive and connected while on the go. We provide Contact Management solutions for Genesys and Amazon Connect. Our goal is to equip individuals and businesses with the necessary tools and integrations to enhance productivity levels, boost customer satisfaction, and simultaneously reduce costs.
Video #01 — Mobile Office
Mobile Office for Genesys Cloud is the Mobile App that allows you to handle all types of Genesys interactions directly on your phone in a secure manner. It serves as a valuable extension to your desktop version of Genesys Cloud for your mobile workforce, following the same settings, ACD routing, queue setup, and admin settings as your desktop version.
Video #02 — Mobile Connect
Mobile Connect for Amazon Connect is the Mobile App that allows you to handle Amazon
Connect interactions directly on your phone in a secure manner. It serves as a valuable extension
to your desktop version of Amazon Connect for your mobile workforce.
About us
Founded in 1997, Ideal Systems has transformed from a service provider into a cutting-edge SaaS solutions innovator, specializing in contact center software. We focus on cloud-based communication solutions that enhance and complement major Contact Center platforms, delivering unparalleled value to our customers. Renowned for our profound expertise and forward-thinking approach, Ideal Systems is redefining contact center technology. Our team comprises passionate professionals who excel in crafting, developing, and supporting state-of-the-art SaaS solutions.
Recruitment process
- Screening and phonecall
Analysis of your application by a recruiter or manager;
- 1st interview
First interview with a manager;
- 2nd interview on-site
Second interview with a senior manager; For certain positions: business case and interview with an experienced consultant;
- Offer
Employment contract offer and signing;
Did you know?
Some fun facts about us:
- Fact #1: We have our own company cycling outfit, as both our CEO & CTO are very much into sports.
- Fact #2: You might spot some Belgian celebrities when coming to our office. Woenstijnvis, owner of several television channels is our neighbour.