Gentis

https://www.gentis.com/en

IT Technicians

Permanent

On-site

Riyadh, Saudi Arabia

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About us

Welcome to Gentis, the driving force behind tomorrow's STEM careers! We are more than just a recruitment agency, we are a team of industry-leading recruiters who are passionate about helping candidates reach their full potential.

Our mission is to create a more sustainable future by connecting the best talent with the most exciting opportunities. Our global reach, from Europe to North America, Africa, and the Middle East, puts us at the forefront of placing candidates in strategic technical roles, both temporary and permanent.

Are you looking to make a positive impact on the world? Do you want a rewarding career that challenges you and allows you to grow? If so, you've come to the right place. At Gentis, we transform careers into legends. Are you ready to start your next professional adventure?

About the job

The IT Support is responsible for managing and executing IT operations for all programs and events, ensuring seamless technology integration and support.

1. Event Preparation:

Assess internet bandwidth requirements and confirm with hotel IT teams.
Review hotel RFPs for technical needs such as bandwidth, projectors, and wireless microphones.
Prepare, test, and ship IT equipment (e.g., Wi-Fi kits, cables, adapters, and backup devices) to event locations.
Verify functionality of all IT components before the event, including VPN and backup setups.

2. Event Setup:

Install and configure IT systems, including hybrid (HYB) and network kits.
Test and ensure readiness of all backup systems.

3. Event Management:

Launch Zoom sessions and monitor internet connections for reliability.
Test and troubleshoot projectors, microphones, and audio quality.
Ensure recording quality and resolve technical issues promptly with hotel IT or technical teams.

4. Post-Event Management:

Conduct inventory checks and issue reports on any technical issues encountered during the event.

5. HQ Support:

Assist departments in maintaining and upgrading software and hardware systems.
Propose improvements for IT processes and manage procurement of necessary IT resources.
Analyze system data to identify areas for improvement.

6. Additional Responsibilities:

Collaborate with the Operations Manager to enhance IT processes through regular goal-setting and follow-ups.
Support HR in identifying training and development opportunities for IT skill enhancement.

Key Performance Indicators (KPIs):

On-time event delivery and readiness.
Innovation in hybrid event IT solutions.
Customer satisfaction and minimal complaints.
Timely resolution of support tickets.
Positive customer satisfaction and Net Promoter Scores.
Employee training hours completed.

Work Environment:

Combination of indoor and outdoor work.
Full-time role with common travel requirements.

Qualifications and Experience:

Education:

Essential: Bachelor’s degree in Computer Science, CompTIA Network+ certification.
Desirable: PMI Project Management Certification.

Experience:

5–7 years in an IT support role.

Technical Skills:

Advanced proficiency in Salesforce and Microsoft Office Suite.

Knowledge:

IT support processes and workflow optimization.
Client-specific technical requirements and product enhancements.
Familiarity with global best practices in IT training and certifications.

Language:

Essential: English.
Desirable: Arabic.

Soft Skills:

Strong communication and teamwork skills.
Ownership and accountability.
Problem-solving and process improvement.
Leadership and strategic thinking.

Job location