About us
Welcome to Gentis, the driving force behind tomorrow's STEM careers! We are more than just a recruitment agency, we are a team of industry-leading recruiters who are passionate about helping candidates reach their full potential.
Our mission is to create a more sustainable future by connecting the best talent with the most exciting opportunities. Our global reach, from Europe to North America, Africa, and the Middle East, puts us at the forefront of placing candidates in strategic technical roles, both temporary and permanent.
Are you looking to make a positive impact on the world? Do you want a rewarding career that challenges you and allows you to grow? If so, you've come to the right place. At Gentis, we transform careers into legends. Are you ready to start your next professional adventure?
About the job
The IT Support Specialist is responsible for providing technical assistance and support to users within the organization. The role involves troubleshooting hardware and software issues, maintaining IT systems, and ensuring optimal performance of technology resources.
- Technical Support: Respond to user inquiries and provide solutions for hardware and software problems.
- System Maintenance: Perform regular maintenance on IT systems, including updates and backups.
- Network Management: Assist in the management of network infrastructure and connectivity issues.
- Documentation: Maintain accurate records of support requests and resolutions.
- Training: Provide training and guidance to users on software applications and IT best practices.
- Collaboration: Work closely with other IT team members to enhance system performance and security.
The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a solid understanding of IT systems and technologies.
Strong computer skills and the ability to troubleshoot and diagnose IT problems, experience with network repairs and analysis and good customer service skills. Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience. In addition to that strong or good knowledge in:
- Microsoft 365 and Office suite
- Windows 10/11
- Microsoft Windows Server 2016 and ActiveDirectory
- Ubuntu Server
- OpenVpn
- Network troubleshooting
- Fluent in French and English
Job location
We are looking to fill 1 position(s).
Job summary
United Arab Emirates
One Central the office 4, Dubai United Arab Emirates
Our recruitment process
- Phone Interview
First contact with our Talent Acquisition team!
- Personality Test
The recruiter profession requires a specific set of soft skills. This test will help determine if you have the necessary qualities.
- Interview w/ Manager/Team Leader
A great opportunity to get to know your future manager!
- Trial Day
Experience a typical day at Gentis during our Trial Day!