Job Summary: Manages improvement for the overall effectiveness of one or more functions. Consults and supports processes, capabilities, systems and data for the function aligned to end-to-end value stream performance goals. Partners to drive improvement activities within the function to deliver performance objectives of impacted value streams and improve outcomes for customers. Stays connected within relevant industries to support advancement within the function and position the company for sustainability and growth.

Key Responsibilities:

• Coordinates the creation of functional maturity goals in collaboration with business leaders, other functional leaders and end-to-end process owners.
• Identifies and manages the functional excellence strategy and roadmap to achieve functional maturity goals.
• Manages performance metrics for the function that contribute to performance goals of one or more internal value chains or end-to-end processes.
• Coordinates enterprise-level governance of functional processes, systems and data as part of the overall end-to-end framework.
• Supports appropriate functional talent activities including composition of global position profiles, functional competencies, and functional learning and development needs.
• Contributes to the development of the functional learning strategy to include experiential learning, networking, professional associations and formal training courses.
• Utilizes business knowledge and experience to identify growth opportunities for the function to improve outcomes for the customer.
• Sustains operational knowledge of functionally relevant practices, analytics, governance, and quality, knowing who can help customers
• Routinely engages with industry experts and peers, conducting research on best practices.
• Collaborates with end to end process owners and functional excellence peers to prioritize continuous improvement efforts for the function.
• Delivers improvements that are measurable and significant. Participates in knowledge sharing to develop enterprise subject-matter expertise in one or more functions.

Qualifications and Competencies:

• Competencies: Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Strategic mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies.
• Global perspective - Taking a broad view when approaching issues, using a global lens.
• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Business insight - Applying knowledge of business and the marketplace to advance the organization’s goals. Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Drives engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives. Drives vision and purpose - Painting a compelling picture of the vision and strategy that motivates others to action.
• Manages ambiguity - Operating effectively, even when things are not certain or the way forward is not clear.
• Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations. Organizational savvy - Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.

Key Requirements:

• 5-8 years of experience in Service
• Strong expertise in Cummins products and services, with the ability to understand and apply technical knowledge to functional processes and improvement strategies
• Proven experience in managing functional excellence strategies and performance metrics for service-related functions.
• Technical Training
• Strategy Management
• Center & Capacity Management
• Capability & Planning Management
• Delivery Management
• Evaluation Management
• Business Development
• Key Customer Visits & Issue Resolution
• Key Projects in Region
• Distributor Foot Print
• Dealer Service Support
• DAOP Service Support
• Warranty Factory
• Extended Warranty Support Sales
• Training
• BFC Yearly review and updates
• Claim Management