Customer Success Intern - Paid internship

Terug

Nodalview

Galerie Ravenstein, Bruxelles, Belgium

Customer Success Intern - Paid internship

Stage

Hybrid

Bruxelles, Belgium

Over ons

Nodalview

Nodalview is a powerful sales and marketing platform built for the real estate industry. By leveraging high quality visual assets and immersive content, real estate agents can build winning sales strategies to better attract, engage and qualify potential customers while delivering a modern online buying experience. With Nodalview, agents can grow their online presence, close deals faster thanks to tangible data insights and match the right buyers with the right home.

Nodalview supports over 10.000 real estate agents in 30 different countries with an international footprint counting 50+ employees from 10 different nationalities. Nodalview is backed by premium investors from Ghent, London and Madrid.

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We're seeking for an enthusiastic intern to join our Customer Success department at Nodalview! As a Customer Success Intern, you'll work directly with our international CS team, engaging with customers so they can get the most value out of our platform and providing assistance in a fast-paced, entrepreneurial environment. If you're an adaptive self-starter with strong communication and writing skills, we welcome you to join our team!

Curious to see what your day-to-day will look like? 💪

- Advise and guide our customers throughout their whole Customer Journey.
- Participate & host customer trainings to make them discover best practices & how to get the most value from the Nodalview platform.
- Proactively identify customers that might be experiencing problems and reach out to them to help, even before they come to us!
- Handle commercial discussions (Reactivations, Upsells & downsells and even retention calls!)
- Participate in exciting projects within the team (Recording tutorials, & help us build the best Customer Experience strategy for our dear customers).
- Transfer customer feedbacks to the product team to add improvements and new feature requests to our solution that would delight our customers even more!

Who are we looking for?

Bachelor level and above (End of study internship, Gap year internship)
French is your primary language (as you will mainly contact French customers) and you have a good command of English (most of our internal communications are in English).
Efficiency is your second nature, and you are not afraid to pick up your phone
You can communicate well with others
You have strong organizational skills and an analytical mindset allowing you to juggle multiple tasks at once.
You take initiative and you’re a fast learner.
You have an acquaintance with tech and would like to understand more about how a SaaS company operates from the core.
You have to do an internship of a minimum of 4 months.
You genuinely care about helping others with empathy
You have a valid EU work permit
You are currently enrolled in school and can provide an internship agreement
And above all, you are hungry for growth and are willing to learn
Start date: December/January 2024

What we offer

🚀 Not just a great internship in a start-up that has already earned its stripes and is now scaling up to the next phase, but also an excellent accelerator of your professional growth.
👥 A great bunch of open-minded colleagues (or should we say friends ?).
🏡 Hybrid working - a mix of working from home and from our beautiful Brussels office. We’re always excited to catch your friendly vibe!
🎊 Company-wide events - we love getting everyone together as much as possible - expect regular events throughout the year, team building, our famous Thursdates, and general company fun!
🧑‍💻 The opportunity to work for a fast growing SaaS company.
🌱 Guidance through your entire internship.

Vacature-Informatie

Telewerk

Hybrid

Aantal collega's

Payroll (country)

Belgium

Locatie

Galerie Ravenstein, 1000, Bruxelles Belgium

2 Sollicitanten

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Recruterings proces

Screening & Short-Call

Initial contact to assess basic qualifications and interest in the role, often done via phone or brief online call.
HR Interview

Conversation with HR to assess cultural fit, discuss background, and clarify any initial questions.
Business Case

Evaluation of problem-solving skills and business acumen through a specific case study or scenario.
Manager Interview

Interview with potential direct manager to assess skills, experience, and fit within the team.
CEO Interview

Meeting with CEO to discuss alignment between the company's values and your own and overall fit within the role and organization.
Offer

If you made it all the way to the end of the process, we would very much like to welcome you to the team.