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Support & Assistance - User Support
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Gentis

  • Boulevard de la Woluwe, Bruxelles, Belgium

Support & Assistance - User Support

Employment type Fixed term
Remote eligibility Hybrid
Localisation Paris, France
About us

Gentis

Welcome to Gentis, the driving force behind tomorrow's STEM careers! We are more than just a recruitment agency, we are a team of industry-leading recruiters who are passionate about helping candidates reach their full potential.


Our mission is to create a more sustainable future by connecting the best talent with the most exciting opportunities. Our global reach, from Europe to North America, Africa, and the Middle East, puts us at the forefront of placing candidates in strategic technical roles, both temporary and permanent.


Are you looking to make a positive impact on the world? Do you want a rewarding career that challenges you and allows you to grow? If so, you've come to the right place. At Gentis, we transform careers into legends. Are you ready to start your next professional adventure?

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Nous recherchons un Technicien Support enthousiaste et passionné par les technologies IT, avec un fort intérêt pour les activités liées au Workplace et à l’Helpdesk.



  • Fournir un support de première et deuxième ligne par téléphone, mail ou en personne.
  • Filtrage actif, gestion, coordination et suivi des demandes de service IT.
  • Assister les utilisateurs de manière générale, y compris les tablettes, smartphones, etc., via tous nos moyens de communication tels que téléphone, mail, IT corner, Yammer, etc.
  • Identifier, suivre et résoudre les incidents matériels et logiciels affectant les utilisateurs finaux.
  • Assurer la gestion des actifs des postes de travail.
  • Être capable de maîtriser, configurer et installer les postes de travail.
  • Préparer une documentation de support précise et en temps opportun lorsque nécessaire.
  • Contribuer activement aux projets liés au Workplace.
  • Coordonner l'assistance technique pour résoudre les problèmes opérationnels avec les fournisseurs de services internes et externes.
  • Collaborer avec les fournisseurs externes pour garantir la livraison selon les normes et délais convenus.
  • Conseiller sur l'architecture des postes de travail et mobiles (conceptuel).
  • Être un acteur des projets d'innovation et d'amélioration.



Compétences Techniques:


  • Systèmes d'exploitation: Windows 10, 11, Mac OS
  • Outils: Office 365, Active Directory, PowerShell
  • Compétences en dépannage
  • Expérience en support de proximité et hotline
  • Support des services mobiles (smartphone, tablette et systèmes de gestion des appareils mobiles)
  • Expérience en support IT VIP
  • Connaissance de l'ITIL


Compétences Fonctionnelles:


  • Excellentes compétences en communication et capacité à travailler de manière autonome
  • Écoute active
  • Sociabilité
  • Fort intérêt pour les tendances technologiques IT
  • Orientation service (relation client)
  • Capacité à prendre des initiatives
  • Esprit analytique fort, capable de résoudre un problème sous différents angles et de prendre des décisions rapides
  • Aime le travail en équipe
  • Capacité à travailler sous pression
  • Fiabilité et ponctualité


Nous recherchons un(e) technicien(ne) motivé(e) et passionné(e) par les technologies IT, qui contribuera activement au support et aux projets Workplace.


La maîtrise de l'anglais est obligatoire pour ce poste.

Job information

Remote eligibility

Hybrid

Payroll (country)

France

Location

La Défense, 92, Paris France

Client 3 applicants
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Our recruitment process

  • Phone Interview

    First contact with our Talent Acquisition team!

  • Personality Test

    The recruiter profession requires a specific set of soft skills. This test will help determine if you have the necessary qualities.

  • Interview w/ Manager/Team Leader

    A great opportunity to get to know your future manager!

  • Trial Day

    Experience a typical day at Gentis during our Trial Day!

Job location

We are looking to fill 1 position

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Support & Assistance - User Support

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Support & Assistance - User Support

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