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Service Delivery Manager
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Gentis

  • Boulevard de la Woluwe, Bruxelles, Belgium

Service Delivery Manager

Employment type Permanent
Remote eligibility Hybrid
Localisation Flanders, Belgium
About us

Gentis

Welcome to Gentis, the driving force behind tomorrow's STEM careers! We are more than just a recruitment agency, we are a team of industry-leading recruiters who are passionate about helping candidates reach their full potential.


Our mission is to create a more sustainable future by connecting the best talent with the most exciting opportunities. Our global reach, from Europe to North America, Africa, and the Middle East, puts us at the forefront of placing candidates in strategic technical roles, both temporary and permanent.


Are you looking to make a positive impact on the world? Do you want a rewarding career that challenges you and allows you to grow? If so, you've come to the right place. At Gentis, we transform careers into legends. Are you ready to start your next professional adventure?

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Voor een klant gelocaliseerd in West-Vlaanderen starten we de zoektocht naar een Service Delivery Manager.


Dit bedrijf specialiseerd zich in IT infrastructuur diensten voor overheidsinstanties.


Jon inhoudelijk zal je een verlengstuk zijn van dit bedrijf naar de klant toe en vice versa.
Dit houdt in:

-Je bent verantwoordelijk voor het contractuele toezicht op de leveranciers en je hebt een gedegen begrip van het Outsourcing, Maintenance & Support Contract, inclusief de naleving van de SLA's daarvoor wijs je taken toe aan Service Engineers;

-Als SPOC communiceer je en lever je maandelijkse rapporten op verschillende gebieden: Incident Management, Problem Management, Change Management en Release Management

-Je volgt de binnenkomende verzoeken/incidenten in de service ticketing tool op

-Je anticipeert proactief op risico's, je bent het escalatiepunt en stelt oplossingen voor


-Vertrouwd met service & SLA management in IT infrastructuur gerelateerde omgevingen

-Service gericht

-Gestructureerd: in staat om processen en standaarden te implementeren/aan te passen

-Bekend met ITIL framework

Job location

We are looking to fill 1 position

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Gentis
Gentis

Gentis

Service Delivery Manager

Permanent

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Gentis
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Gentis

Service Delivery Manager

Permanent

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