Service Delivery Manager - IAM &PAM

Terug

Gentis

Boulevard de la Woluwe, Bruxelles, Belgium

Service Delivery Manager - IAM &PAM

Vast

On-site

Dubai, United Arab Emirates

Over ons

Gentis

Welkom bij Gentis, waar we toptalent op weg zetten naar een topcarrière in de STEM-sectoren (Science, Technology, Engineering & Mathematics). Gentis is veel méér dan een recruitment agency. Ons ervaren team van recruiters en HR-experts gaat altijd op zoek naar de best mogelijke match tussen bedrijven en kandidaat-professionals. Met advies en begeleiding op maat van jouw loopbaan.

Onze doelstelling is kristalhelder: samen met onze stakeholders bouwen we aan een betere, duurzame toekomst. Daarom gaan we op zoek naar de beste carrièrekansen voor toptalent, met behulp van onze unieke skills en tech-driven aanpak. Gentis is vandaag wereldwijd actief – van Europa en Noord-Amerika tot Afrika en het Midden-Oosten. We pionieren in sourcing, staffing en recruitment, gericht op high-end profielen en sterke kandidaten die uitblinken met hun technische en strategische expertise.

Wil jij graag het verschil maken, in een job of opdracht met échte impact? Dan is Gentis jouw go-to-partner, om het maximum uit je carrière te halen! Klaar voor je volgende professionele uitdaging? Let’s go!

Ontdek meer

Service Delivery Manager in Cybersecurity is responsible for overseeing daily operations related to IAM and PAM services while ensuring high-quality service delivery to our clients. This position combines operational management with delivery responsibilities, ensuring that contractual commitments are met while optimizing internal processes to maximize efficiency.

This role requires strong leadership and the ability to manage complex issues with high-quality standards.

Responsibilities:

Operations Management: Oversee all operations related to services, ensure that projects are executed on time, with strict adherence to quality and security requirements, and meet the specific needs of each client.
Service Delivery: Be responsible for monitoring and delivering services (fixed-price or time and materials) to clients, ensuring that the implemented solutions perfectly meet the clients' needs.
Team Coordination: Lead and coordinate technical teams and consultants, ensuring smooth communication between stakeholders and efficient resource allocation.
Client Satisfaction: Proactively manage the client relationship, anticipate needs, resolve issues quickly, and ensure high client satisfaction throughout the project lifecycle.
Process Optimization: Identify and implement continuous improvements in operational and delivery processes to increase efficiency and reduce costs while maintaining high-quality standards.
Incident/ Crisis Management: Serve as the primary point of contact in the event of a major incident or operational issue, coordinating the response with the relevant teams and ensuring rigorous follow-up to prevent recurrence. Develop action plans, coordinate interventions, and provide detailed incident or crisis reports.
Compliance and Reporting: Ensure that all activities comply with current regulations and the company's internal policies. Produce regular reports on operational performance, KPIs, and project outcomes.
Training and Development: Ensure the continuous development of team skills by offering appropriate training and supporting development initiatives.

Desired Profile:

Experience: Minimum 5 to 7 years of experience in operational management and service delivery, ideally in the cybersecurity sector with specific expertise in IAM and PAM.
Skills: Strong project management skills, proven leadership, and process optimization abilities. Ability to manage multidisciplinary teams and ensure the delivery of complex services in demanding environments. Aptitude for teamwork and cross-functional collaboration to ensure smooth communication among team members.
Personal Qualities: Strong sense of responsibility, strategic mindset, excellent communication skills, ability to work under pressure, and results-oriented. Natural authority, resilience, and proactivity. Ability to maintain discipline and efficiency. Competence in analyzing complex situations and developing effective solutions. Ability to anticipate future issues and plan long-term strategies.
Results-Oriented: Focus on achieving objectives while adhering to deadlines and budgets.
Continuous Learning: Willingness to continuously learn in order to stay updated with technological advancements and new threats.

Vacature-Informatie

Telewerk

On-site

Payroll (country)

United Arab Emirates

Locatie

Al Mustaqbal Street, Dubai United Arab Emirates

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Onze aanwervingsprocedure

Telefonisch of online gesprek

Jouw eerste contact met het Talent Acquisition Team van Gentis!
Persoonlijkheidsanalyse

Een recruiter bij Gentis blinkt uit in soft skills. We checken graag of je het nodige talent in huis hebt, om carrières en bedrijven een boost te geven!
Interview met de manager of teamleader

Tijd om je toekomstige manager te leren kennen, tijdens een persoonlijk gesprek.
Proefdag

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Reverse interview

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