Monitoring Engineer Duties:
● Tool Selection and Implementation:
- Identify and implement appropriate monitoring tools, including APM, logging systems, network monitoring, and synthetic monitoring solutions.
- Configure and manage these tools effectively to collect relevant data and insights.
● API Oversight:
- Ensure API endpoints are responsive, secure, and meet performance benchmarks.
- Implement synthetic monitoring to simulate real user interactions with API endpoints.
● Infrastructure Monitoring:
- Monitor the health and performance of the fintech platform's infrastructure, covering cloud resources, Kubernetes clusters, and on-premises systems.
- Set up alerts for infrastructure-related issues and initiate proactive troubleshooting.
● Log Management:
- Collect, store, and analyze logs from various sources such as applications, APIs, and infrastructure components.
- Maintain effective log management and analysis procedures.
● Incident Response:
- Develop incident response plans for addressing issues identified through monitoring.
- Collaborate with cross-functional teams to resolve incidents promptly and effectively.
● Data Visualization:
- Create dashboards and reports to present monitoring data and metrics visually for actionable insights.
- Ensure stakeholders have access to real-time performance information.
● Documentation and Training:
- Maintain comprehensive documentation of monitoring configurations, procedures, and best practices.
- Provide training and support to internal teams on monitoring tools and processes.
● Vendor and Partner Interaction:
- Collaborate with external vendors and partners to ensure the effective operation of monitoring solutions and gather relevant insights regarding partner interactions.
● Monitoring Strategy:
- Develop a robust monitoring strategy encompassing the fintech platform's infrastructure, APIs, applications, and partner integrations.
- Define key performance indicators (KPIs) and service level objectives (SLOs) for effective monitoring.
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