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Front Line Technical Support Lubricant
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Gentis

  • Boulevard de la Woluwe, Bruxelles, Belgium

Front Line Technical Support Lubricant

Employment type Permanent
Remote eligibility On-site
Localisation Casablanca, Morocco
About us

Gentis

Welcome to Gentis, the driving force behind tomorrow's STEM careers! We are more than just a recruitment agency, we are a team of industry-leading recruiters who are passionate about helping candidates reach their full potential.


Our mission is to create a more sustainable future by connecting the best talent with the most exciting opportunities. Our global reach, from Europe to North America, Africa, and the Middle East, puts us at the forefront of placing candidates in strategic technical roles, both temporary and permanent.


Are you looking to make a positive impact on the world? Do you want a rewarding career that challenges you and allows you to grow? If so, you've come to the right place. At Gentis, we transform careers into legends. Are you ready to start your next professional adventure?

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Job Purpose:

Provide first-line technical advice to direct accounts, industrial and transportation customers, as well as the company's sales force, on the use of the lubricants portfolio to maximize the technical attributes of the company's products and services for a commercial advantage, and to resolve any technical issues.


Responsibilities:

  1. Support and establish a technical partnership with key direct accounts (gold and platinum):
    • Provide first-line technical support to customers and sales staff.
    • Specify appropriate products to use for specific applications.
    • Prepare customer plant/equipment audits, lubrication surveys, and product rationalization audits.
    • Provide health, safety, and environmental advice.
    • Support and collaborate with the local marketing specialist.
  3. Drive revenue and profit growth:
    • Work closely with local sales and global accounts.
    • Foster cross/up-selling opportunities.
    • Refer complex technical issues.
    • Develop and provide appropriate training.


Key Challenges:

  1. Balancing technical requirements with commercial pressures.
  2. Working with a reduced product portfolio while meeting customer expectations.
  3. Self-committing, balancing learning from others internally.
  4. Ability to distill complex information and communicate it clearly and concisely.
  5. Managing relationships with key customers and stakeholders.
  6. Delivering results – accountability.
  7. Competence in problem-solving and decision-making.
  8. Maintaining a high volume of contacts.

Qualifications and Experience:

  • Engineering degree or Bachelor's degree in engineering, chemistry, or equivalent technical fields.
  • 2 to 5 years of professional experience in a similar technical environment.
  • Excellent technical analysis and solution development skills.
  • Ability to establish and strengthen client relationships.
  • Proficiency in English, both written and verbal.
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Job information

Remote eligibility

On-site

Payroll (country)

Morocco

Location

Imm les quatre temps 3, Lot. la Colline, Lot 14, 20190, Casablanca Morocco

Client 5 applicants
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Our recruitment process

  • Phone Interview

    First contact with our Talent Acquisition team!

  • Personality Test

    The recruiter profession requires a specific set of soft skills. This test will help determine if you have the necessary qualities.

  • Interview w/ Manager/Team Leader

    A great opportunity to get to know your future manager!

  • Trial Day

    Experience a typical day at Gentis during our Trial Day!

Job location

We are looking to fill 1 position

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Front Line Technical Support Lubricant

Permanent

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Permanent

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